30-day returns
Contact support@petvya.com within 30 days of delivery to request a return of unused items in their original condition and packaging. Include your order number. Wait for return instructions and the correct supplier return address before shipping; do not send returns to our correspondence address.
Damaged or wrong items
Send your order number and clear photos of the item, packaging and problem. We will review the issue and arrange a replacement or refund for a confirmed damaged or incorrectly supplied item.
Return costs and refunds
For change-of-mind returns, customers pay return shipping unless otherwise agreed. We arrange the remedy and applicable return costs for confirmed damaged or wrong items. After receipt and inspection, we notify you of the outcome and issue approved refunds to the original payment method. Bank processing times vary. This policy does not restrict rights required by applicable consumer law.