Where do you ship?
We currently plan to sell and ship to Canada and the United States only.
How long does delivery take?
Allow 1–3 business days for processing and typically 7–15 business days after dispatch. Supplier and destination differences, customs and carrier delays can affect timing.
Will I receive tracking?
Yes. Tracking is provided once the order is dispatched; the first carrier scan may not appear immediately.
What is dropshipping?
You shop with Petvya. We pass the order and the delivery details needed to fulfil it to the supplier, who packs and ships the item directly to you. Petvya remains your point of contact. Multiple items may ship separately.
Can I return something?
Unused items can be requested for return within 30 days of delivery. See our Returns & Refunds page for instructions. Email support@petvya.com for help.